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I do agree - and, I am certain that a change, such as 'Free Guest clicks to chat and gets redirected to the free Member registration page,' will be implemented sooner than later. The free Member registration takes 20 seconds or so to fill in, submit, and land in the Members area and it sounds like it is making all the difference in Model-User interaction. Solid, proactive feedback such as this can lead to process decisions that could drastically improve our overall User experience.
To the other posts, thanks for the encouragement. It has been a long road getting to this point and we are pleased to entering this market. Every business has a 'Day 1' and it's a pleasure to be here.
-J
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