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tony286 · 04-21-2003, 01:34 PM

I have to say. When I worked for a guy who had a merchant account and ran a site. We got a letter informing us that someone wants to charge back and it can be disputed. Without signature your going to lose most of the time but in the case of a 12 month cb I think you would have a very good case of winning. Things like this make me want to get a merchant account eventually because if its my account I have their info and I can go collect from them. I think the third party processing dont have the manpower to do this so it doesnt get done but in reality if they did investigate CB's. They would see what webmasters are thieves and they could be dropped. In fact if they had done that from the beggining instead of taking the easy road , policing it themselves .They wouldnt have the problem with cc companies they are having now. Also I cant understand how there is nothing they can do about a customer who gets a refund and then charges back. That doesnt make sense.

04-21-2003, 01:34 PM
tony286 lurker Industry Role: Join Date: Aug 2002 Location: atlanta Posts: 57,021	I have to say. When I worked for a guy who had a merchant account and ran a site. We got a letter informing us that someone wants to charge back and it can be disputed. Without signature your going to lose most of the time but in the case of a 12 month cb I think you would have a very good case of winning. Things like this make me want to get a merchant account eventually because if its my account I have their info and I can go collect from them. I think the third party processing dont have the manpower to do this so it doesnt get done but in reality if they did investigate CB's. They would see what webmasters are thieves and they could be dropped. In fact if they had done that from the beggining instead of taking the easy road , policing it themselves .They wouldnt have the problem with cc companies they are having now. Also I cant understand how there is nothing they can do about a customer who gets a refund and then charges back. That doesnt make sense.