Steffie, if you email or icq me with the specifics of his account, I can check it out and get back to you. Basically, when chargebacks are concerned, we only get notification that says,? We have charged back these payments for this person.? A chargeback is a decision made by the bank that had issued the card after communicating with their cardholder. CCBill is not the one that allowed the chargebacks; our position in these instances is reactionary.
Some good news is that some of the newer cardholder verification methods (CVV2, Verified by Visa, etc) allow a better and more accurate approach in confirming the cardholder and thus, make it increasingly difficult to 'chargeback' those transactions.
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