Quote:
Originally Posted by Brujah
I'm not asking about retention in general. I'm curious about retention pre-switch to post-switch, assuming you switched to a non-standard streaming only model. You offer downloads so you can't really compare then. Do you know of any medium to large sites that have made the switch and retention didn't drop?
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When I first went streaming...I went streaming only. PROTECTED streaming. I immediately had about 20 members write me cursing me out and they quit.
I was scared to death...I thought I had really fucked up.
But then...that was it. Everybody else was perfectly happy.
And after a couple of months of rebills going good and new sales still strong, I still had a couple of thousand members. No drop in numbers of rebills or new sales.
I then realized that those 20 that went off on me in the beginning...were probably the motherfuckers who were stealing my shit to begin with.