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This is not an acceptable business practice for any host. I would expect with any host that I set up a server with to be running within 24 hours, unless they set a different expectation when I placed the order. Such as if they stated they had a group of servers on order and they were taking pre-orders, or if their sales dept stated that new servers would be online within 72 hours or something.
Cancel your order and go with a real host.
And failing to respond to your inquiries is unforgivable.
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