Hi Debbie
A checklist:
1) Webalizer has webalizer conf files that must be set up properly. You need one for each host [website] you have. Be sure that the company made those correctly and where they are on your computer [the file path]
2) Webalizer must run periodically. The program that runs webalizer is called cron. There is a configuration file, usually the same name as the user your webservers uses to run, called the crontab. The crontab must be set correctly to run webalizer. Also the paths should be set in the crontab file so that webalizer can find libraries and programs, and full file paths should be used for the same reason. For example webalizer should be called as /usr/local/bin/webalizer not simply webalizer. Cron runs a simple environment and programs that run in your command line [your shell] may not work in cron unless it is configured correctly.
3) Running correctly webalizer will make its' files in a directory as it was configured to do. The installer should tell you this directory. This directory will be in your web server path for example /webalizer . Webalizer makes an index.html file which should work when you type
http://www.yourdomain.com/webalizer/ If not you may need to use the full file path e.g.
http://www.yourdomain.com/webalizer/index.html as your web server may use index.htm, wheel.html etc. as the default index file.
4) Get another installer I am doing their work!