Quote:
Originally Posted by pr0
Very good question & people here will tell you 1,000 different things.
If you want my INFORMED opinion. Here goes....
Take them down immediately, contact the owner, or at least operations guy (not an affiliate manager) & discuss your situation.
Once they've worked with you to obtain a solution, put the links back up.
If you see the same results again for 2-4 weeks, take it down indefinitely.
Let them know you're not playing around & that you in fact have other options when it comes to choosing a sponsor.
Usually (if you have over 1,000 hits a day) they will contact you & ask where you went. When you tell them....they will identify a billing problem/script problem etc. & offer to reimburse you for sales lost if you put back up the links.
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Of course you get tons of different answers, and most of them are not helpful at all.
I cut the traffic off a bit ago, and got no real reply when trying to contact the program, just shows where they are at anyways I guess.
There are enough people who are willing to work with you and go that extra mile these days, and that speaks a lot to me. Good customer service means a lot.