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Web messenger that worked great for me
I have used and implemented CuteSoft's messenger application several times. The price might be considered high by some $299, but it did save a ton of development time. It snapped in quickly and it was up and running in an hour. The last install was for online help desk. The client loved it. cutesoft.net/web-messenger/default.aspx
If you want something that is completely automated, then I would recommend Itellichat
Good luck
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Pure Platinum Creative
ICQ 576468829
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