I just received an e-mail from them saying they are putting our rate up by 0.35% (0.19% for you guys in the US) and introducing chargeback fees and refund fees.
Their scale for new business in Europe now reads:
$0 - $9,999 --> 17.35%
$10,000 - $24,999 --> 16.35%
$25,000 - $49,999 --> 15.35%
$50,000 and above --> 14.35%
Time to get a new back up processor I think.