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epitome · 08-01-2009, 09:44 AM

Unless there is some behind-the-scenes stuff we don't know about, that wasn't cool on their part.

Glad to see you apologize for your end of things.

My bank said they were closing my account over a $400 discrepancy in fees this week, after 6 or 7 years of being together. I started at branch level, went up to regional and finally to VP of corporate communications, who assisted and passed me on to the executive assistant of the CEO.

It all started fixing itself yesterday at 5 PM and then the "weekend" came for them and I don't know the final outcome.

What I can tell is that my branch manager is back-peddling because I went above her head. She originally said "upper management supports my decision" and that she was closing my account. After she saw the corporate VP and assistant to the CEO cc'd in an email to her, she reversed most of those fees. I still have $110 floating around and unaccounted for out there. I guess she didn't go far enough up the "upper management" food chain. I did.

It's not cool for businesses to shut down accounts because somebody disagrees with them.

To paraphrase one of the emails to my bank yesterday, "what we have is a relationship and all relationships have their ups and downs. We've hit a speed bump in ours and I hope we can get over it."

Companies need to take the good with the bad.

I would never terminate an account unless I had a very good reason and perceived them as a true threat to my business. I have fired one client in my life. I wanted to fire many more than that.

The reality is that we liberally use boards in this industry. As a program owner, the odds are that you're going to see a few negative threads about you over the years. Companies move on from those threads every day.

A negative thread about a company isn't bad in itself, but how that company responds to that thread is the most telling.

I hope for your sake that they re-think things through and enable your account again.

You flew off the handle and apologized. Hopefully they will do the same.

Unless there is a valid reason why they shouldn't. If that is the case then they should state that reason and/or at least state that their is one.

Having said that, there are always two sides to every story. I am responding to your side.

08-01-2009, 09:44 AM
epitome So Fucking Lame Industry Role: Join Date: Jun 2009 Location: St. Petersburg, FL Posts: 12,156	Unless there is some behind-the-scenes stuff we don't know about, that wasn't cool on their part. Glad to see you apologize for your end of things. My bank said they were closing my account over a $400 discrepancy in fees this week, after 6 or 7 years of being together. I started at branch level, went up to regional and finally to VP of corporate communications, who assisted and passed me on to the executive assistant of the CEO. It all started fixing itself yesterday at 5 PM and then the "weekend" came for them and I don't know the final outcome. What I can tell is that my branch manager is back-peddling because I went above her head. She originally said "upper management supports my decision" and that she was closing my account. After she saw the corporate VP and assistant to the CEO cc'd in an email to her, she reversed most of those fees. I still have $110 floating around and unaccounted for out there. I guess she didn't go far enough up the "upper management" food chain. I did. It's not cool for businesses to shut down accounts because somebody disagrees with them. To paraphrase one of the emails to my bank yesterday, "what we have is a relationship and all relationships have their ups and downs. We've hit a speed bump in ours and I hope we can get over it." Companies need to take the good with the bad. I would never terminate an account unless I had a very good reason and perceived them as a true threat to my business. I have fired one client in my life. I wanted to fire many more than that. The reality is that we liberally use boards in this industry. As a program owner, the odds are that you're going to see a few negative threads about you over the years. Companies move on from those threads every day. A negative thread about a company isn't bad in itself, but how that company responds to that thread is the most telling. I hope for your sake that they re-think things through and enable your account again. You flew off the handle and apologized. Hopefully they will do the same. Unless there is a valid reason why they shouldn't. If that is the case then they should state that reason and/or at least state that their is one. Having said that, there are always two sides to every story. I am responding to your side.