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My rule is , for shipped goods that is , If the order is over $100 I send an email first, before I ship. I make them state their name and I agree to the following transaction...
I have had to provide that "proof" a couple times to my Merchant Provider (Bank) each time, the charges remained (in my favor)
I still get the occasional $30 charge back , But 90% of those ,, the asshole wish's he could come back and buy more. They always wait awhile, until the dust settles, then they come back only to get the "Denied" reason code.. you tried to scam me in the past .
Make sure you keep a detailed list , not only of the backcharge'rs but the general complainers and whiners.
By the way; it was may "Bank" Redwood Merchant Services that suggested I send an email for confirmation before I ship the goods. I know you can email EVERY order..
Just saying, the "customer" is not ALWAYS right.
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