Quote:
Originally Posted by Sly
I can confirm this. Comparing CC Bill support to the support of ANY script "provider" is not exactly apples to apples. I've asked NATS questions in the past where they had to dig deep and actually troubleshoot issues... that takes time. I've also asked CC Bill questions in the past where they had to dig deep and actually troubleshoot issues... that took time for them as well.
CC Bill is very fast on "simple" questions with their live support where they know the answer. Whereas NATS doesn't really have a similar "triage" type support system... you simply submit your ticket and you wait in line until it's your turn, regardless of the issue.
All in all, I don't even think you can compare CC Bill/Epoch with NATS/MPA. It is not an apples to apples comparison. It's true that the former work with the latter, but it's just not the same.
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Someone understands! You made my day
I often hear "my host answered my ticket in 15 minutes". Then I ask them, what was the issue, and they say "I needed to add a new DNS entry for a domain name". When I tell them that doing that requires clicking a button or two and what they are asking us is to troubleshoot code/add functionality to an enormously large program, troubleshoot what their host screwed up on their server, etc. they simply repeat "my host answered my ticket in 15 minutes". This of course is not the majority of the time, and we have many understanding clients who get it, but every time I have that conversation I can feel myself getting older. Thanks for being someone who gets it