Quote:
Originally Posted by TMM_John
His post wasn't exactly 100% correct. I don't want to turn this into an argument thread, but I do want to point out that we've never taken tickets via email and customers are always welcome to call us. There are also major differences between software support & service support. The "how do I look up a member ID" questions that CCBill techs who answer the phone get are much easier than the vast majority of support questions we get. Ask around, ask customers who have used us for years, our support is very good.
|
I can confirm this. Comparing CC Bill support to the support of ANY script "provider" is not exactly apples to apples. I've asked NATS questions in the past where they had to dig deep and actually troubleshoot issues... that takes time. I've also asked CC Bill questions in the past where they had to dig deep and actually troubleshoot issues... that took time for them as well.
CC Bill is very fast on "simple" questions with their live support where they know the answer. Whereas NATS doesn't really have a similar "triage" type support system... you simply submit your ticket and you wait in line until it's your turn, regardless of the issue.
All in all, I don't even think you can compare CC Bill/Epoch with NATS/MPA. It is not an apples to apples comparison. It's true that the former work with the latter, but it's just not the same.