Quote:
Originally Posted by joshgirls
Relentless...thank you for your time in giving me detailed feedback. i was hoping someone who worked with both would describe exactly what you did. The issue of the support between the programs has not been brought up & this is also a critical part of a decision. I bookmarked your sites & ICQ for future discussion when my site is in the final days to launch, looks to be August.
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His post wasn't exactly 100% correct. I don't want to turn this into an argument thread, but I do want to point out that we've never taken tickets via email and customers are always welcome to call us. There are also major differences between software support & service support. The "how do I look up a member ID" questions that CCBill techs who answer the phone get are much easier than the vast majority of support questions we get. Ask around, ask customers who have used us for years, our support is very good.