|
Way way back I had an account with a bank called 1st Interstate. They were bought by Wells Fargo. I hated their phone customer service and their tellers were a pain to deal with..they always hassled me about some little thing or another. I finally closed that account.
A few years later, my home loan with a local mortgage company was sold to another company which then merged with Wells Fargo.. so they had my loan. Prior to the end of the loan, I set up a home equity line of credit with them purely because I felt it was easier since my home loan was with them. I don't carry alot of credit and felt the ELOC would be a good thing to have.
A year or so later I called to get the payoff amount on my home loan. I sent them the amount and soon after got a statement for 1 penny. Seems the computer program that calculates the payoffs rounds down and the one calculates the interest when payments are made rounds up. They refused to write it off.. Essentially less than a penny..
I walked into a local branch said that I'd like to pay off my home loan and put a penny on the counter. The teller couldn't believe it.. she had to go get her manager to tell her also.
Beyond that, about 18 months ago, my son's GF went into a branch and paid off an old credit card debt with them. She gave them cash, got a receipt, etc. Over a year later, she gets a nastygram from a collection agency that they had bought the bad debt from Wells Fargo. She told them she'd paid it at the branch. They said they'd have to have proof. She of course couldn't find her receipt. When she called their service number, they told her that they didn't show the debt as being paid. She went back to the branch... they had their copy of the transaction sitting in an unresolved folder. Seems they hadn't been able to match it up with the original debt, so they sat on it. Didn't bother to call her, write her or anything..just let it sit for about 14 months.
I've banked for years with BofA. Other than investment accounts with some other places, that's all I use anymore. Including that I closed my ELOC with Wells Fargo and switched to a much better one with BofA.
|