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[QUOTE]Originally posted by psyko514
[B]
When a chargeback occurs, there are two banks involved. The issuing bank (the cardholder's bank) and the acquiring bank (the bank that processes the transaction).
In both cases, there are associated fess for a chargeback. Including, but not limited to, paperwork and employees' salaries.
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Yes, this is called a normal business day. Even if they didn't process the chargeback, you'd still be paying that employee's salary. They are handling paperwork which is a normal part of a bank business. Is someone working overtime to process this? Nope.
They are allowing legal fraud. They allow customers to say "hey, this wasn't my charge" even when there are 30 charges that month for porn sites and the card never left their possession. A merchant can not prove the transaction was real unless it's for tangible goods. Rather, we can prove it; the banks won't accept it. Logs of the IP of the original order, logs of that person going into your site and stealing, then logs of their real IP from email -- WE know it was them, the banks won't believe it. At least in the case of Visa/Mastercard. American Express will side with the merchant if you have enough proof and push hard enough.
On the Verified By Visa front, I doubt many third-party processors will use it as you can't rebill. For merchants like myself who DON'T rebill, an option to use it would be welcomed, but I can't see any of the big ones offering it to us.
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