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I found your account and I'm reading over that billing ticket, and it's not really clear what you are asking for.
ePassporte payments are not automated and have to wait until someone see's the payment, finds the account it belongs to and then associates that payment. That is one downfall of using ePass as opposed to Paypal or credit card.
If you want to remove your credit card from your account, please open a ticket and say that flat out so we can do that.
I see all your ePass credits applied to invoices. You have no credits left. Your current invoice which is not due yet has a part of its balance already paid for from credits.
You can see if you have any credits left, and what has been applied to which invoice all from inside our portal. Please look it over and open a billing ticket if there is something you'd like for us to do.
If you want to completely stop using your CC, please say that in the new ticket that you open. You will have to make sure that when you send ePass payments you fill out the notes section and specify your name and account number so we know it belongs to you.
Thank you!
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