So anyhow, I decide I'm going to grab a personal Epassporte account to see what a customer goes through if they want to use this payment option or be a cardholder.
So I'm filling out the form, pretty simple, self explanitory, okay.. Give it my CC # and all that fun stuff
Quote:
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Your transaction has been declined because your issuing bank does not support CVV2/CVC2. Please contact your issuing bank at the number on the back of your credit card. All banks are required to support CVV2/CVC2.
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Now, this can't be right. I've been using this credit card to make purchases online since CVV2 auth started pretty much, I know my bank supports it. Maybe it was an uhoh. So I try again. Same thing.
Okay, went and called my issuing bank (Royal Bank). They show two authorize requests from Epassporte that both went through. Okay, something's broken but nothing's perfect, let's call Epassporte.
Clicked the contact button and grabbed their Toll Free # (USA and Canada). Doesn't work in Canada. Okay, went back and grabbed their direct dial #. So they answer and I must say they were extremely helpful in getting a trouble ticket issued and very friendly.
Even though I've had some trouble getting setup (and it isn't resolved) their telephone support gets a total
from me. I'll be sure to follow up when they get back to me tomorrow.