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I check stats on several programs at various intervals and whenever sales are made I make note of them and record it all, and in the past have caught a couple of programs that have had sales vanish without explanation. In the majority of the cases where this might happen, there's sometimes an explanation, such as chargeback or refund.
The thing with vanishing sales is, that with many programs, particularly those using NATS, you can check detailed stats to review why it vanished, such as chargeback.
Ok, so yes, it's a fact of the business that once in awhile you might get a chargeback and naturally the credit for the sale is reversed, however, in my case, in regards to the few I caught erasing sales, nothing whatsoever showed up in detailed stats.. Naturally the program knows nothing and says no sales, blah blah bullshit as usual song and dance, although in the majority of cases, if you had a chargeback/refund, the rep will tell you so.
There were two occaisons though where the programs looked into it and said, "Hey, you're right.. we'll take care of you.. thanks for letting us know" and another that said "we can't locate any problem or issue and our database shows the same as what you see now, but we'll honor those missing sales on your next scheduled payout" which they did.
Then there's another which uses nats and EVERY COMMISSION EARNED WAS ERASED, ALL OF IT, just disappeared and to date neither the program nor nats will respond to how it was done.
To make a long story short, I have since then been using a screen recorder that records everything and makes screencaps, so at any time in the future I will have documentation of sales and stats and will know without a doubt that something is not right.
On another note, I'm glad you brought this up because I need to send this years w9 out to topbucks and while I'm at it I might as well put up some more promo to their sites.
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