Quote:
Originally Posted by sperbonzo
It is worth your time/money in combating disputes. Although the CB ratio is a hard line with VISA/MC, that can result in fines to the acquiring bank, the Retrieval Request ratios are not. Successful reversal of RR's will keep you from going over that hard line.
Obviously, a high number of RR's will make Risk Managers of banks and processors a bit nervous, but it certainly helps a great deal when you are consistently reversing the RR's to keep under the 2% level.
Unfortunately, when it comes to most adult membership (non-tangible), transactions, most issuing banks do not even issue a Retrieval Request, but simply issue a Charge Back, which does not allow the adult membership merchant a chance to dispute it.
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Thanks Michael
We're doing tangible items, and are probably under the threshold at the moment for both disputes as a whole, and way under in terms of disputes actually lost. But I'm just realizing now that the total number of disputes (won or lost) is what's factored heavily.
I know everything has always been slanted towards the consumer, but it's still amazing to me that a customer can order something, not read the terms at all, sign for the shipment, still dispute it, AND keep the product. Makes me feel like I'm missing something...