this is excellent and spot on from that second link:
Quote:
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My pet theory about why people behave so rudely is that online commenting is treated, by most people, like a pub conversation ? they don't necessarily expect to be taken seriously and the social rules are fairly relaxed. And yet, because comments appear in cold text without important cues like friendly body language, they can easily seem more offensive than if they would otherwise. As a result some people get annoyed, and the flaming and trolling begin.
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I love internet psychology.
