The Storm is a love it or hate it device. It definitely takes people a few days/weeks to get used to it. The launch OS had problems and the official Voda/verizon .75 OS still has problems. People running the leaked beta and hybrid OS's(.109) say it is like a completely new phone.
One thing I've noticed is that a lot of people who complain or call it crappy don't actually know how to use it; anything from not closing apps, settings, select text, etc.. People really should read those instruction manuals companies supply with their products.
Plenty of good reviews starting to pop up for the Storm.
All sorts of info on the crackberry forum to help you get it running the way you want and with the apps you want.
http://forums.crackberry.com/f86/