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If I am reading this correctly, Verotel reported the transactions and paid the cash for them. Even if he had a CPA doing the books, it would not have mattered - because a year later Verotel says they did not get paid on some of these transactions - and now he, not the bank doing the EU Direct Debit processing for Verotel, is responsible? If this is because of chargebacks, and those showed up in the control panel, fine - but how is anyone supposed to know that Verotel's bank is not fully paying Verotel, other than Verotel?
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