Well this is actually my first post so I am not sure how its done and I am not trying to offend anyone.
Let me just begin by saying that I am not affiliated with anyone that has posted to this thread so far
I have used ISPrime last year for about 11 months and yes the service with good. I did have few problems getting everything setup, and also had a bit of a problem getting to my servers one day after giving them 24 hour notice. Now I actually started with another Host that has been mentioned here Like----. Was very unhappy with them and then ISPrime called so I figured why not.
I was paying ISPrime almost $1,100 a month. When Webhost (at the time DP) called I got free setup within 4 days and the use of their servers for that time. I am paying almost the same $1,000 - $1,000 and yes I do get 24 X 7 Support.
As far as SLA I was down for sometime last year just as I started (not sure if it was a problem with my servers or something on their side) and I got a free month out of it.
So in conclusion:
to say that ISPrime is better then Webhostplus would probably be untrue. jojoe remember that any host you go with you will have problems with. I don't care if they give you 100% uptime you will be down. I don't care if you use the most expensive BW in the world you will have packet loss.
The few things you need to look at are:
1. How long have they been around?
2. What will you get if you are down?
3. What is tech Support like? (FYI I have a Cell # of my tech and I did call him at 4 am on Sunday few months ago)
4. How are you treated? (Money is not everything)
Good luck
Hopefully this was helpful