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Hi. I'm a total newbie and don't even operate a paysite; I produce and sell video tapes.
I *was* using PayPal, and then switched to ibill...about a day before reading all the rumors posted on this board.......my experiences so far seem to contradict the rumors. My sales rep, Howard Goldberg, answers the phone every time I call (ok, he was at a meeting once...but I was told ahead of time he'd be out of the office). He has taken the time to solve every little problem I've had switching from PayPal to ibill (even the ones that were my own dumb fault). I've also been able to get prompt and efficient help from other IBill reps when I have called at off hours.
Obviously, I can't predict what will happen in the future. If companies like Enron and Worldcom can go poof, then so can *any* 3rd-party billing co.
But I doubt a company on the coast of catastrophe would be able to offer such excellent customer service.
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