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You are right we cant disclose...but all issues are being resolved so please hang on to your seats.
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i figured as much... well, can you at least tell us whether you will be *terminating* this particularly large client? i mean, their actions have obviously caused widespread havoc on your operations, and many headaches for your clients... please tell us your going to shitcan these assholes if they are operating so badly as to cause such problems. many current (and potential) users of your services would be very interested as to whether they would have to worry about similar incidents in the future due bad apples in the mix..