It just keeps getting better.
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Dear Customer:
As you are aware on 03/21/03 at approximately 10:00PM EST we
lost our primary drive RAID array and we unsure of being able to recover the
data. We then installed a NEW RAID array with a couple of month old backup
and allowed customers to upload their content to that RAID array and were
back online.
Amazingly our second RAID array was lost yesterday with
the entire backup and the new data that was uploaded. We did install
yet ANOTHER RAID array that you can now upload your content to if you
posess backups. You will need to file a ticket asking that your usernames
and domains are readded. We have recovered A LOT of data from the FIRST
RAID array that failed on 03/21/03 10:00PM EST and are continuing to recover
more. However if you have complete backups of your data filing a ticket
to readd your username / domains is probably faster than relying on the
recovered data we have.
As unfortunate as these events are, we are working around the
clock to make every possible effort to recover your data and put your sites
back online. We are also going forward going to change our policy regarding
backups which is presently we don't offer any guarantee on data to we will
provide daily tape backups.
We appreciate the OVERWHELMING customer support in this matter
and will take care of each and every customer. You may join our online support
to ask questions and/or try to get your data restored by going to:
http://prohosters.com
and clicking on support or using an IRC client and going to irc.prohosters.com
and channel #prohosters or #virtuals.
Thank you for your understanding and patience in this matter.
Pro Hosters Support Team
[email protected]
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