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To answer one of your questions, yes, a sponsor can go in and change your payout percentage but you're probably going to want to be send more sales than you've indicated before you contact them about that.
Now, onto the 10% retention. That is a huge red flag in my book. Just the normal percentage of guys who forget or are too lazy to cancel a membership should be higher than 10%. In fact, in my opinion, the absolute worst rebilling sponsors should rebill in the 40% range.
I think it's in your best interest to do some digging into this. I believe you can go into CCBill stats and look up a particular subscription ID and see when a member cancelled. See if you see a pattern. If they're all cancelling the same day they sign up, then there may be an issue with the content.
I'm glad you didn't say the sponsor so this doesn't look like I'm bagging on a competitor but I would look into the possibility that the sponsor is going into the subscription and clicking on a button that stops you from getting paid on renewals. I have absolutely no proof that that is what is happening. Just giving you my input from a ccbill sponsor program owner.
Anyway, the bottom line is that 10% retention sends up a HUGE red flag in my book. Were I in your shoes I would do some digging into the reasons.
Good luck to you.
Steve
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