Quote:
Originally Posted by Peaches
If it's a check issue, it's out of the rep's hands and they are more than likely telling you EXACTLY, word for word, what they have been told to tell you including not answering your emails. If a check bounces and especially if they haven't reissued in almost 6 months, I'd go straight to the owner anyway. In fact, I probably would have done that back in July. Reps don't have control of the bank account - the owner's do.
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Yep. Take it easy with the rep as he may be stuck in the middle. If that rep is not getting it solved ask for another or as for the owner/CEO's contact info.
Just before you go calling names and pointing the finger make sure you are in the right on it as well.