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They're running a business, just like anyone else. It is understandable that you may be frustrated with some of their new pricing but at the same time not asking much that you reach out to them to discuss it. Many businesses as they keep moving forward release new products and pricing and especially in instances like this where they have invested a significant amount into their new virtual host platform it is much easier said than done asking them to go through and summarily write down bottom line margin re-rating the thousands of customers that they have. I am certain that there are some differences between the various plans and it wouldn't be wise of any host to make assumptions on their client's part and move them to a new environment with different plan details without first discussing.
Whether it's $5/month or $40/month clients are lucky that they even have access to speak with a Gerard, Mike or anyone. In the mainstream, you would have no such availability to do so at these rates.
Best of luck,
Brad
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President at MojoHost | brad at mojohost dot com | Skype MojoHostBrad
71 industry awards for hosting and professional excellence since 1999
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