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guide to both designers and customers (of any kind)
When you pay someone to do a job, make sure you have a written agreement of what needs to be done.
As soon as the designer or customer step outside of that agreement, money will need to change hands.
So:
1 - designer makes first layout
2 - customer want X things fixed
3 - designer fix X things
4 - if "X things" is now fixed as planned, the design is done
5 - Customer want Y things fixed.
6 - "Y things" was never mentioned in the first places, so that is something new, and should therefore never be included in the price
7 - Customer and provider agree on a price for "Y" or the customer takes it as it is
It is after all what the customer ordered
If the deadline was pushed more then 1,5 month, the agreement should have mentioned the customer getting a full refund.
I learned it the hard way - I have probably wasted more than 2 years of time and income, on GOOD projects that was never completed, because there was never a solid agreement of what needed to be done.
If you fail to plan, you plan to fail....
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