Just wanted to post and publically thank
PacificRack.com for the FANTASTIC job they've done.
After dealing with headache after headache from my former host, I finally gave up and just had to move.. I come here to GFY to seek recommendations for hosting because what's prevented me from moving away from my former host for such a long time was the mere thought of what a damn nightmare it would be to move everything intact without messing up scripts or databases..
In comes PacificRack..
I chatted with GFY member TidalWave whom discussed with me the plan offered and control panels and I was then on my way to ordering a dedicated server from PacificRack for a damn fantastic rate.
Setup was damn fast and migration was much faster than we had hoped for..
They moved everything for me.. 43K files, 54 db and over 70 domains.. Fantastic.. My nightmare is over...
How important is 24/7 support.. I am happy and pleased that contact thus far has not been an issue.. I have been able to reach my sales rep, aka TidalWave via icq for various questions and I thank him for having patience with me since I am somewhat server admin illiterate... The support tickets I submitted were responded to within minutes with actions completed very swiftly.. I even called at 5:30 am because I set the nameservers to the wrong name.. Nonetheless, someone answered the phone within 3 rings.. transferred the call to a tech who answered right away and I was given instructions on how to create my own nameservers.
Anyway, if you're shopping for a dedicated server, PacificRack deserves your business.. I know they bent over backwards for me these past few days, so wanted to post thanks and kudos for them.
Special thanks to TidalWave for bearing with me during my panic mode of frustration while learning an unfamiliar control panel
I think you'll love
http://www.pacificrack.com/