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Machete_ · 03-17-2003, 06:19 PM

Like you said, if you make to much noice, it will be hard to get any money.

In my last company (video-editing solutions) we had a lot of custemers that had problems paying for the turn-key systems, and service of same.

It all started the same way; missing payments, avoided direct contact, dident call back - the usual rutines

What made a difference was when I went out on location and visited the customer, had a talk with them. Said to them that I understood his problem, and I knew how hard it was 4 everybody in the industry to pay the bills right now, but we needed to find a solution.
Then I asked "how much can you afford to pay a month"
And he would say $1000. Then I said "lets make it $750 - that way we are syre you can make the payment.

Normally they would pay the first 2-3 onths, and then we would have to start all over again, but we always got the money, and we kept the customer.

Again; that wasent the adult business, but its the same thing.
Its all about personel relations to the customer, the guy in the other end have to feel that you are more than just Customer "x" and "y"

03-17-2003, 06:19 PM
Machete_ WINNING! Industry Role: Join Date: Oct 2002 Posts: 14,579	Like you said, if you make to much noice, it will be hard to get any money. In my last company (video-editing solutions) we had a lot of custemers that had problems paying for the turn-key systems, and service of same. It all started the same way; missing payments, avoided direct contact, dident call back - the usual rutines What made a difference was when I went out on location and visited the customer, had a talk with them. Said to them that I understood his problem, and I knew how hard it was 4 everybody in the industry to pay the bills right now, but we needed to find a solution. Then I asked "how much can you afford to pay a month" And he would say $1000. Then I said "lets make it $750 - that way we are syre you can make the payment. Normally they would pay the first 2-3 onths, and then we would have to start all over again, but we always got the money, and we kept the customer. Again; that wasent the adult business, but its the same thing. Its all about personel relations to the customer, the guy in the other end have to feel that you are more than just Customer "x" and "y"