Originally Posted by sharphead

Funny thing is that there is now IVR technology just beginning to be implemented that will be listening to your tone of voice, the words you are saying and amplitude of your voice so it can better determine your mood. Make no mistake, the more irate people, the system will work on making sure they are dealt with first, or escalated to a supervisor immediately on contact, the silent or more complacent, will wait in line like good little sheep.