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Webair is just slow. I remember when I first went with them, I needed a site moved and it took them over two weeks.
After tons of other issues with them (sites CONSTANTLY went down, I could never get a straight answer as to why out of a tech even if I sat on live support with them for hours... they'd just stop talking to me), switched to Naked and they managed to move ALL my sites within a day or so, as opposed to Webair taking weeks to do ONE.
They're not good.
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