Quote:
Originally Posted by Brad Mitchell
Hi Tre,
All green lights tonight on everything, must have been something outside of our network. If you ever have a question of this urgency please simply phone support directly, even me if you like or add all of our techs to your ICQ list so that you can simply reach out that way.
US/Canada Toll Free 888-345-MOJO
International 1-248-233-2045
(simply press 1 for support)
My cell number as well as most of our support staff is also available and you are welcome to simply phone direct if there is ever a question of complete inaccessibility. Best place to start troubleshooting is to try your site first, our site second and if neither resolves then do a traceroute and give us a call.
Thanks!
Brad
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Hey Brad,
No doubt I would have called you guys first. Thing is, even your site was down for me last night and still is from my location. I couldn't even get to your site to log a ticket or grab contact info. Usually it'd be stored in my phone, but we're kind of new with you so this is the first issue I've had that I even needed to contact you guys on.
Your number's in my phone now, and I'm still unable to access your site, either of our programs, or our site network.
I'll call you from the office in an hour to try to get it resolved.
Thanks