Quote:
Originally Posted by Speedy26
Wow! im still paying $825 for one of my managed servers with 50mbps, and that's Cogent.
what's the etiquette for contacting my host and telling them if they cant lower my monthy hosting cost, I will move? lol
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Pretty much exactly that
"hey, I signed up X years ago for Y price. Since then it looks like the market changed quite a bit, I can get offers A B and C from these competing comparable hosts. I'd love to stick with you guys since you've provided excellent service, but since you are 40% higher priced I do need to consider by bottom line. Is there any way you can match this pricing I'm getting offered elsewhere?"
Your host should actually very much appreciate such an e-mail. It always sucks to lose a customer over something like a 20% price difference. I do appreciate it when I get a chance to save a long-term relationship.
I'd say about 50% of the time, I can straight up match or beat the price asked for, the other 25% of the time I can make a counter-offer that is accepted. The remaining 25% we do lose and the customer ends up leaving - but usually to a non-comparable host.
We also (and a lot of other good hosts here) try to be somewhat proactive about contacting customers and offering price discounts when appropriate. This is a bit harder (for me, at least) than it sounds due to the ridiculous number of customized plans have - it does take some considerable time.
-Phil