So the main gripe is the service?
Think about why. It's REALLY not rocket science. In the states, wait staff WORK for their tips. That is why the service is better. It is because IF they go the extra mile they know they will be rewarded financially.
In Europe, for some reason, we don't tip anything LIKE they do in the states.
So, because they wait staff know there is nothing in it for them if they do work your table hard, they don't.
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