If it takes making a post on a message board to get your host then it's time to move period. There is no bull shit spin to put on it, if you said you puit in support tickets, tried icq, aim ect and hours later it took a gfy post to get some support?? That should tell you right there you are at the wrong host.
If you don't move then the next time this happend there is nobody to blaim but yourself. Of course this is just my opinion, but then again I care about my online bisiness.