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I would keep posting all day, but I've really had enough.
I think you should maintain backup copies of whatever infomation may be required by an inquery from law enforcement.
You are in a position where you need to find balance in serving your customers and your producers. Its a fact that producers go MIA once in awhile, if they do this, then your customers have to spend time removing their content (when it technically is LEGAL, and definately is paid for).
Maybe I'm wrong, but it would be a nice incentive to buy content from you if your customers knew you had backups of the information just in case. And I'm not talking "official" backups, but just CYA backups. That way for us to be at risk, both the publisher AND the broker would have to go out of business.
If the publishers go MIA, then you can't liscense their wares anymore.. but you can at least still support (to some degree) the customers who already purchased the content.
So maybe your producers/publishers don't like this -- then they don't get the exposure to your customer base.
Look, Nearly a third of content titles we purchased from you are now either no longer supported (throw them away) or questionable (I think we know how to get ahold of them still). They were purchased several years ago, but should this really matter? That is the big question here I guess... why should a legal product that was purchased through a broker be made unuseable simply because a publisher decided to move on.
I'm just hoping your seeing my side of this. If a customer can purchase content thats legal one day & then have to count their losses and abandon it another (even though its legal content) - something is wrong.
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