Well, hell. I'm gonna preface this by saying I give credit where it's due and complain like a bastard when it's deserved as well.
On that note, support amazon.com. Ordered ten books before Christmas as gifts and received them 3 days later. Fucking awesome
As for Columbia House, this is a reply I received today to a complaint I made last week. My original email is beneath it. (This stemmed from receiving two seperate shipments of 6 DVD's and not having enough credit?? for the last two that I ordered).
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Thank you for your e-mail message.
We appreciate your comments. They has been forwarded to the appropriate department for consideration. Thank you!
You have completed your membership obligation.
This membership has now been cancelled and the name will be removed from our files for future shipments. Any mailings that were in process before the account was cancelled could not be stopped.
Please accept our apology for the inconvenience.
If we may be of further service, please let us know.
Sincerely,
Customer Service
Original Message Follows:
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[Name]
[Mailing Address]
[Club] Canadian DVD Club
[User Name]
[Account Number]
[E-Mail Address]
[Order Number]
[From Web] Contact
[Time] 2003.March.07 12:47 AM
[Subject] Order Status
[Message] I am writing to let you know of my complete and utter
dissatisfaction with both your policies and customer service.
If there is a credit limit to an account, this should be noted in a highly frequented area so your customers realize your policies. When your customers see 8-10 or whatever the number of vacant slots are available for ordering, they get the unimaginable impression that they ARE ALLOWED to order that many.
As for your customer service, your phone operators appear entirely apathetic to any concerns that your customers show. On top of that, they come off as though your paying customers are bothering them. Rude and ignorant are best describe the two operators that I had the displeasure of speaking with.
I can assure you that once I have completed the bare minimum obligations that I have agreed to with your company, I will not return. I will also advise anyone within earshot to patronize their local merchants as opposed to a mail order company that doesn't know the first thing about customer service or satisfaction.
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