Quote:
Originally Posted by DirtyWhiteBoy
Unless it's been changed, that is not a 24 hour number. When they leave the office, they are out until morning.
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My experience is that it's a "sort of" 24 hour number. The x212 rings to somebody's cell phone (whomever is on call, I guess).... IF they answer. It did sound like Charles wasn't quite awake when I called and reached him this morning.
A few weeks ago, our entire NATS went down on a late Saturday night. I put in an "emergency" ticket and called every 20 minutes for about 4 hours on a late Saturday night, and put in several updates to the emergency ticket. Eventually Fred called, about 8AM eastern time and in so many words said he'd been asleep. But we eventually got things fixed.