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To their credit, we were back up and running within 10 minutes after I noticed it was down, and Charles even called me back to make sure Dave had called me.
The bad news is, we had been down for some hours... I have to look at our join stats to see for sure... and nobody from TMM tried to contact us to let us know.
It is inexplicable to me that a company selling a mission-criticial application like NATS doesn't have complete redundancy so that if the authentication server goes down, there's failover to an alternate server.... and in a situation like this, that they don't post on GFY to let people know what's happening.
By contrast, when NatNet had their issue a day or two ago, Tony was on the boards within minutes explaining the situation and updating people. But that's NatNet vs TMM. Not much of a comparison.
In case you're still having the problem TMM's phone number for emergency support is 732-385-1536 x212. The tech that helped us was Dave, his ICQ is 461-822-060, but I'm sure he's swamped so don't bug him unless your NATS is totally down.
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