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Gaybucks · 08-21-2008, 11:22 PM

As a company that's had mission-critical servers with Planet (for about 4 years; we were with both EV-1 and Planet before they merged) and currently is with national net, I'd just like to reiterate that comparing Planet to NatNet is like comparing, oh, a Yugo with a Rolls Royce.

I won't go through all of the absolutely horrid experiences I had with Planet, but suffice it to say that before we were done, I had a cell phone number of their senior VP for technical services, and it STILL took hours to get stuff done. I believe that management genuinely wanted a reliable product, but was stuck with utterly inept staff... because apparently all the competent staff quit when the buyout happened.

Since we've been with NationalNet, the time I spend having to deal with admin issues is nearly zero, where it had been many hours per month with Planet. I truly believe that NatNet staff are not allowed to say "no" to a request; they are so generous and accommodating (and so quick to respond) that it is really beyond comparison.

Anyone who runs an online business gets pissed when servers go down because it is a direct hit to the bottom line, but I honestly believe that Bill, Tony and the rest of the NatNet crew do absolutely everything possible to solve problems faster than humanly possible when they do come up.

Can you imagine Planet being able to call its off-duty techs and vendor people and get them to come in on a Thursday night to fix customer problems? Not likely.

08-21-2008, 11:22 PM
Gaybucks Confirmed User Join Date: May 2004 Location: Sacramento, CA Posts: 451	As a company that's had mission-critical servers with Planet (for about 4 years; we were with both EV-1 and Planet before they merged) and currently is with national net, I'd just like to reiterate that comparing Planet to NatNet is like comparing, oh, a Yugo with a Rolls Royce. I won't go through all of the absolutely horrid experiences I had with Planet, but suffice it to say that before we were done, I had a cell phone number of their senior VP for technical services, and it STILL took hours to get stuff done. I believe that management genuinely wanted a reliable product, but was stuck with utterly inept staff... because apparently all the competent staff quit when the buyout happened. Since we've been with NationalNet, the time I spend having to deal with admin issues is nearly zero, where it had been many hours per month with Planet. I truly believe that NatNet staff are not allowed to say "no" to a request; they are so generous and accommodating (and so quick to respond) that it is really beyond comparison. Anyone who runs an online business gets pissed when servers go down because it is a direct hit to the bottom line, but I honestly believe that Bill, Tony and the rest of the NatNet crew do absolutely everything possible to solve problems faster than humanly possible when they do come up. Can you imagine Planet being able to call its off-duty techs and vendor people and get them to come in on a Thursday night to fix customer problems? Not likely. __________________ Gaybucks.com 100% exclusive American guys - hosted movie galleries - NATS - Boyfunk.com - Boysfeetclub.com - AJsCloset.com- SkylerDeVoss.com ICQ 272-995-402 Last edited by Gaybucks; 08-21-2008 at 11:23 PM..