Originally Posted by SweetT

UPDATE:


Tonight our central firewall device that updates all of the rules at the server level starting updating each server in the data center with bad code. The code had a bug in it that was undetected by our vendor or in our lab that basically told the machines to stop all traffic...period. Of course, it only took a few minutes to realize that there was a problem and stop the spread of the bad code. Once the bad code was isolated, we had to correct it and within minutes we were able to work out the issue with our vendor. Shortly after that we had the new code in the central device and it was propagating to all of the machines in the data center. The problem was that the machines with the bad code on them were told to stop all traffic, so they were not updating. We were forced to log into each machine individually and reset the rules and reboot the machines. Luckily there was only a hundred or so machines affected and we have a dozen System Adminstrators in the data center now and we are almost done.

Again, I apologize for this issue. Anyone that has been a customer for any length of time knows that these things rarely happen, but when they do you can count on us to be there and get it corrected quickly.

If you have any questions, comments or concerns please feel free to contact me or any member of my staff.

Warmest Regards,

Tony Morgan
CEO
NationalNet, Inc.

Tenth Floor Executive Offices
55 Marietta Street North West
Atlanta, Georgia 30303 USA

Telephone: 404-420-7000
Facsimile: 404-420-7010
Toll Free: 1-888-4-NATNET