Quote:
Originally Posted by baddog
hmmm, I have only dealt with their customer service department once and they took care of the problem over the course of two days. They seemed pretty eager to please . . . . and to give me more loans.
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My experience has not been real helpful from them. Like I had mentioned prior, we called to inquire about getting a better rate on our loan, I was told right off the bat that they could not help us. What I found funny was that I was not on the phone long enough for them to even make some sort of good decision as to whether we qualified. I personally think they knew they were going downhill with all the lawsuits and did not want to get in any deeper than they were.
I can tell you we do qualify. We have one mortgage, no major debt and about 80,000 in equity in our home.
Maybe this explains why I really don't like this company, besides the fact that they gave preferred treatment to politicians on special home loan rates, but could not do the same for the average American Joe blow.
On another note, I just talked to my buddy and his wife who works for a bank, she tells me as of July country wide was bought by B of A. I will be going to speak with them this week to see about that better percentage rate providing my loan has been transferred to them.
I don't want any money from equity, just a better interest rate
