Quote:
Originally Posted by tony404
Well when she didn't set a time for the guy to come out and she told me Mon by midnight. I assumed it was internal not some guy on the pole.Please educate whats involved, I figured with modern technology its all computerized.  |
They possibly can hook you up with what is called a "home run." That would be the ideal situation.
In order for it to be a home run there would have to be continuity on your line from the central office to the protector on the outside of your home.
Even if they can do a home run you had to talk to the customer rep, who will turm the order over to assignment to insure that the records now reflect that this new phone number is assigned to your home.
Then they have to turn it over to a billing department, and to someone in the central office to actually input the commands so the switch knows to assign your phone number to the HID (hardware identifier). Then someone has to insure that the dial tone with your number on it is leaving on the proper cable pair.
The above description is a bare bones idea of what has to happen. There is going to be at least 3 or 4 different departments involved and telephone company employees are not at minimum wage.
Complain all you want, but telephone service is one of the best deals out there.