Originally Posted by Doctor Dre

On average I must be emailing 10 times every time I have a problem to get fix. Their communication fucking sucks.

Eg : I signed up for a richards realm pass on june 13th. It simply disapeared from my account a while after.
I sent an email asking them what was up with that, and I got another confirmed transaction email and pending pass in the account.
A few days later, it disapeared again...
Today, I've been told the reason why the pass didn't go through is that I was using a free email.
They could have told me that the first emails I sent, problem would have already been fixed.

So I figured out just email them over and over, and when you're tired, hit up mark directly and he'll get shit done for you. I don't know how much money I've spent on non working passes from nochanlance (by not watching my submitter and emailng them when a pass just simply stops working for no reason) over the years, but it's certainly a couple hundread bucks.