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With all due respect, you were given a notification to contact your account manager, you should do this first, and if you do not have the patience to do this, then why have the patience to lurk on this thread and piss AEBN of. I do not point fingers, neither to you or AEBN untill you have this issue solved on a decent way
1 : Contact your repp and speak with him/her about this issue. Let him/her explain why this is done.
2 : Come back to GFY and tell is what reason is given for this situation.
On this moment you only make someones name bad for unknown reasons. You would have a much stronger case if you also could provide us with the feedback they have given you
So 123 breath in and out, calm down, and do first what every webmaster would do, go into a DECENT conversation with your repp. There is simply no other way.
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