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Depending on what he's selling and the dollar amounts involved, since many buyers pay using PayPal (Ebay owns PayPal), it's imporant he is aware of PayPal's Seller Protection Policy (SPP) and what it typically entails...
* Applicable to U.S., Canada, U.K. buyers / sellers only. There are exceptions to this, such as for some PowerSellers.
* Covers tangible items only - thus excludes software, services, etc.
* Must be shipped to confimed address on file at PayPal; this can get tricky if the buyer has a different address on file at Ebay or is foreign registered - again, the address to which one ships must be shown as confirmed.
* Customer pickup is not covered - best to only accept cash in such instances.
* Delivery Confirmation that can be viewed on-line.
* $250+, including shipping, requires signature confirmation that can be viewed on-line. Purchasing insurance, while a good idea, alone is not sufficient to meet this requirement.
* When listing an item, note the message indicating whether it's Seller Protection eligible - and note there are limits to the amount for what Ebay/PayPal will cover on both an item and annual basis.
* SNAD (signicantly not as described) are NOT covered. Increasingly a problem since the change in Ebay's feedback system (only buyers can leave FB now) - sellers are getting hit with more NPB (non-paying bidders) and SNADs than ever.
On a related topic, Ebay has switched it's default search to something they call "Best Match" ... the results shown for a particular search will vary primarily based primarily on the seller's DSR (Detailed Seller Rating; their stars) and also, though to a much lessor degree, on that of the buyer, though, from what I've read, that part of BM is still not fully implemented yet.
Bottom line is that selling on Ebay is more difficult and risky than ever. In particular for common consumer items, especially electronics.
I'd suggest he also register at ioffer.com - it's an ebay competitor, that while small and using a different selling model, is working good for some sellers.
And finally, regardless of whether he's planning on doing volume sales, he should also research selling on Amazon because Ebay is seeking to transform it's sale platform to be more like Amazon.
Ron
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Domagon - Website Management and Domain Name Sales
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